The Kingsman Price Promise

At Kingsman Furnitures, we are committed not only to offering you the best possible luxury shopping experience, but also the most competitive prices.

The Kingsman Furnitures Price Promise guarantees that if you find any of our products elsewhere, at a lower advertised price, we will provide you with an instant price match.

Call our Customer Care team on +918750874187 or email us at hello@kingsmanfurnitures.com and we will be happy to assist you.

Our Price Promise is based on the following conditions:

• The item must be identical, from the same manufacturer and the same size and colour.
• The price must be verifiable at the time of purchase and cannot include any volume, personal or membership discounts.
• The item must be available from a website based in the India.
• The competitor must be an approved or licensed supplier and sell through a bona fide website.
• The competitor cannot be selling under cost.
• The price match will be applied to the fully delivered price.
• No other promotional offers can be used with a price matched product to receive a further discount.
• The price match cannot be applied retroactively after the product has been ordered.
• We reserve the right to terminate or amend the terms of the Price Promise at any time by posting notice of such termination or alteration on our website.

Are you interested in an alternative size, colour or finish? For further information about how you can customise this product, please contact our team.

Understanding the Importance of Studio/Image Disclaimer

What is a Studio/Image Disclaimer?

A Studio/Image Disclaimer is a statement that outlines the limitations and conditions regarding the use of images created in a studio. This disclaimer is crucial because it informs clients and users about their rights and responsibilities when it comes to utilizing these images. It ensures that both parties understand how the images can be used, which protects the studio from unauthorized usage. Therefore, having a clear disclaimer in place not only establishes trust but also avoids potential misunderstandings.

Why You Need a Studio/Image Disclaimer

When using images for commercial or personal purposes, it’s essential to have a Studio/Image Disclaimer to prevent misuse. This document outlines the rights of the creator and dictates how the images can be utilized, meaning you can control your intellectual property. For example, users might mistakenly think they can modify or distribute images without permission, leading to legal issues. So, having a strong disclaimer protects your creative work and clarifies these points effectively.

What to Include in a Studio/Image Disclaimer

A comprehensive Studio/Image Disclaimer should include details such as copyright information, usage rights, and any restrictions on modifications or distributions. It might also mention whether the images can be used for commercial purposes or are strictly for personal use. Because clear terms can prevent disputes later, including such specifics not only safeguards your work but also educates users about their obligations. As a result, it enhances their understanding and respect for your images.

Cancellation, Return & Refund Policy

🚫 Cancellation Policy

Important Notice: Cancellation is NOT allowed for products after 24 hours of order booking. This policy ensures efficient production scheduling and maintains our commitment to timely delivery for all customers.

Why 24 Hours? Once your order enters our production queue, materials are allocated and crafting begins immediately to meet your delivery timeline.

📦 Delivery Inspection & Immediate Issues

At the Time of Delivery:

• Inspect thoroughly before signing the delivery receipt
• Report any damage to delivery personnel immediately
• Contact our team at +91 8750874187 or hello@kingsmanfurnitures.com for immediate assistance

Our Priority: We use the safest delivery methods available, but should damage occur during transit, we're committed to resolving it quickly and fairly.

🔄 7-Day Return Policy

Eligible Return Scenarios

We accept returns only for:

• Damaged items received in poor condition
• Wrong items delivered (different from order)
• Missing items from your complete order
• Manufacturing defects not visible during initial inspection

Return Process Requirements

1. Time Limit: Contact us within 7 days of delivery
2. Video Documentation: Submit a full-resolution, unedited video clearly showing the issue
3. Condition Requirements: Item must remain in original condition with all packaging, tags, and accessories
4. Proof of Purchase: Original receipt or order confirmation required

How to Initiate a Return

• WhatsApp: +91 8750874187
• Email: hello@kingsmanfurnitures.com
• Include: Order number, clear description of issue, and supporting video/photos

Upon Approval: We'll provide return shipping labels and arrange professional pickup at no cost to you.

💰 Refund Policy

Refund Eligibility

Refunds are processed for:

• Lost shipments by delivery partners
• Defective/damaged items verified and approved by our quality team
• Order fulfillment issues when we cannot dispatch as promised
• Quality failures that don't meet our manufacturing standards

Refund Processing

• Timeline: 5-7 business days after approval
• Method: Refunded to your original payment method
• Notification: You'll receive confirmation once processing begins
• International Orders: May require additional processing time depending on payment provider

❌ Items Not Eligible for Return/Replacement

The following items cannot be returned or exchanged:

• Custom/Personalized furniture made to specific requirements
• Clearance items marked "Final Sale"
• Gift cards and promotional vouchers
• Fabric swatches and sample materials
• Sofas (due to size, logistics, and hygiene considerations)
• Open box items purchased at discounted rates
• Items marked "Non-Returnable" on product pages

📋 Important Additional Terms

Storage Policy

If your order reaches the delivery center but cannot be delivered due to recipient unavailability:

• Free storage: 5 business days
• Extended storage: Additional charges apply after 5 days
• Notification: We'll contact you daily during the free storage period

Quality Assurance

• 72-Hour Reporting Window: Quality issues must be reported within 72 hours of delivery for warranty consideration
• Care Instructions: Following provided maintenance guidelines is required for warranty validity
• Professional Assessment: Complex issues may require on-site inspection by our quality team

Consumer Protection

Kingsman Furnitures operates in full compliance with Indian Consumer Protection Laws and reserves the right to:

• Repair defective items when feasible
• Replace items that cannot be adequately repaired
• Provide store credit when replacement isn't possible
• Offer alternative solutions that meet consumer protection standards

🤝 Our Commitment to You

Customer Satisfaction is our top priority. While our policies protect both customers and our business operations, we're always willing to work with you to find fair solutions for genuine concerns.

Quality Promise: Every piece of furniture is crafted with care, and we stand behind our workmanship with comprehensive warranty coverage.

For any questions or assistance, contact us at: 📧 hello@kingsmanfurnitures.com 📱 +91 8750874187

We appreciate your understanding and cooperation in helping us serve you better.

1 Year Comprehensive Warranty at Kingsman Furnitures

At Kingsman Furnitures, every product comes with a comprehensive 1-year warranty that covers manufacturing defects, inherent termites, and borer issues, ensuring you get the best quality and durability. For upholstered products, the warranty applies to the frame, padding, and mechanisms, giving you complete peace of mind with every purchase.

🛡️ Enhanced Seating Cushion Warranty

5-Year Premium Warranty on Seating Cushions – All sofas and chairs include an extended 5-year warranty on seating cushions. Our high-quality cushions are engineered to maintain their comfort and shape for up to 15 years with proper care, making this warranty a testament to our confidence in superior craftsmanship.

✅ What Does Our Warranty Cover?

Standard 1-Year Coverage (All Products):

• Manufacturing defects in materials and workmanship
• Termite and borer protection against inherent infestations
• Frame integrity for all furniture items
• Padding and mechanisms for upholstered products
• Hardware and joint failures due to manufacturing issues

Extended 5-Year Coverage (Seating Cushions):

• Cushion sagging beyond normal compression
• Loss of shape or structural integrity
• Foam deterioration under normal use conditions
• Spring mechanism failures in cushion cores

❌ What Is Not Covered Under Warranty

While we ensure the highest quality, the following exclusions apply:

• Normal wear and tear from regular use over time
• Surface damage including cuts, scratches, stains, or burns
• Damage from improper care or harsh cleaning products
• Installation errors or incorrect customer assembly
• Environmental damage from sunlight exposure, moisture, or extreme temperatures
• Upholstery fabric wear (covers, decorative elements)
• Damage from misuse including exceeding weight limits or improper handling
• Color fading due to natural aging or light exposure
• Accidental damage or damage from pets, children, or accidents

📋 Important Warranty Guidelines

Quality Standards:

• Minor variations up to 5mm in levelness are acceptable due to floor surface differences
• Natural wood grain and hand-painted finishes may vary slightly between pieces
• Fabric colors and wood finishes may appear different due to screen display settings

Product Specifications:

• Accessories shown in product images are for display purposes only unless specifically included
• Warranty validation requires original purchase receipt and proper product registration
• Professional inspection may be required for warranty claims

Customer Responsibilities:

• Follow all care and maintenance instructions provided with your furniture
• Report warranty issues within 30 days of discovery
• Provide reasonable access for inspection or repair services

🔧 Warranty Claim Process

1. Contact our team at 8750874187 or hello@kingsmanfurnitures.com
2. Provide details including purchase date, product information, and issue description
3. Schedule inspection if required by our warranty team
4. Resolution options include repair, replacement, or store credit as appropriate

💎 Our Quality Promise

At Kingsman Furnitures, we prioritize quality and customer satisfaction above all else. Our industry-leading warranty coverage reflects our confidence in superior materials and expert craftsmanship. With our extended cushion warranty and durable construction, you can shop confidently knowing your investment is protected.

Experience luxury furniture built to last – backed by warranties that prove our commitment to excellence.

General Care

General Care

• Dust regularly with a soft cloth or microfiber duster.
• For deeper cleaning, use a mild soapy solution and a damp cloth; avoid abrasive cleaners.
• Use coasters, placemats, or tablecloths to prevent stains, scratches, and water rings.
• Protect from direct sunlight to prevent fading; consider using curtains or blinds.
• Avoid harsh chemicals, alcohol, or solvents.
• Cover or store the table in a cool, dry place when not in use.
   

Velvet Care

• Gently vacuum with a soft brush attachment to remove dust and debris.
• Blot spills immediately with a clean cloth; avoid rubbing to prevent damage.
• Use a mild cleaner for velvet; always test on a hidden area first.
• Keep out of direct sunlight to prevent fading.
• Restore flattened pile by brushing gently in the direction of the fibres.
• Have professionally cleaned every 1-2 years.
• Avoid sharp objects and abrasive clothing to prevent snags.
• Rotate cushions and rearrange furniture to ensure even wear.
   

Wood Care

• Dust wood furniture regularly with a soft cloth.
• Avoid abrasive cleaners, ammonia, or silicone products.
• Keep wood out of direct sunlight to prevent fading.
• Maintain stable humidity to avoid warping or cracking.
• Lift furniture when moving; don’t drag it.
• Use felt pads under legs to prevent scratches.
• Refinish as needed to restore the protective finish.
• Check for damage regularly and fix issues promptly.