Kingsman Furnitures: Cancellation, Return & Refund Policy
Thank you for shopping with Kingsman Furnitures. We take great pride in our craftsmanship and customer service. Please review our updated policy regarding cancellations, returns, and refunds below.
🚫 Cancellation Policy
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24-Hour Window: Cancellation is NOT allowed after 24 hours of booking your order.
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Why this policy exists: Once your order enters our production queue, materials are allocated and crafting begins immediately to ensure we meet your delivery timeline.
📦 Delivery Inspection & Immediate Issues
We use the safest delivery methods available, but transit issues can occasionally happen.
At the time of delivery, please:
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Inspect thoroughly before signing the delivery receipt.
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Report any damage to the delivery personnel immediately.
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Contact our team at +91 8750874187 or hello@kingsmanfurnitures.com for instant assistance.
🔄 7-Day Return Policy
You have 7 days after receiving your item to request a return. Items sent back to us without first requesting a return will not be accepted.
Eligible Return Scenarios
We accept returns only under the following circumstances:
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Damaged items received in poor condition.
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Wrong items delivered (different from what was ordered).
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Missing items from your complete order.
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Manufacturing defects not visible during initial inspection.
Return Process & Requirements
To successfully process your return, the following criteria must be met:
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Time Limit: You must contact us within 7 days of delivery.
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Video Documentation: You must submit a full-resolution, unedited video clearly showing the issue/defect.
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Condition: The item must be in the same condition you received it: unworn, unused, with tags, and in its original packaging.
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Proof of Purchase: A receipt or order confirmation is required.
How to Initiate a Return
Contact us with your order number, a clear description of the issue, and your supporting video/photos:
Upon Approval: We will provide return shipping labels and arrange professional pickup at no cost to you.
❌ Items Not Eligible for Return/Replacement
The following items are final sale and cannot be returned, exchanged, or replaced:
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Sofas (due to size, logistics, and hygiene considerations).
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Custom/Personalized furniture made to your specific requirements.
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Clearance items marked "Final Sale" or open-box items purchased at discounted rates.
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Gift cards and promotional vouchers.
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Fabric swatches and sample materials.
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Any items explicitly marked "Non-Returnable" on the product page.
💰 Refund Policy
Refund Eligibility
Refunds are strictly processed for:
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Lost shipments verified by our delivery partners.
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Defective/damaged items verified and approved by our quality team.
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Order fulfillment issues where we cannot dispatch as promised.
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Quality failures that do not meet our manufacturing standards.
Refund Processing
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Timeline: Once your return is received and inspected, we will notify you of the approval status. If approved, your refund will be processed within 5–7 business days.
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Method: Refunds are automatically issued to your original payment method.
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Note: It may take additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your approval, please contact us.
📋 Important Additional Terms
Storage Policy
If your order reaches the local delivery center but cannot be delivered due to recipient unavailability:
Quality Assurance & Warranty
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72-Hour Reporting Window: General quality issues must be reported within 72 hours of delivery for warranty consideration.
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Care Instructions: Following the provided maintenance guidelines is mandatory for your warranty to remain valid.
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Professional Assessment: Complex issues may require an on-site inspection by our quality team.
Consumer Protection
Kingsman Furnitures operates in full compliance with Indian Consumer Protection Laws. We reserve the right to:
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Repair defective items when feasible.
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Replace items that cannot be adequately repaired.
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Provide store credit when a direct replacement is not possible.
🤝 Our Commitment to You
Your satisfaction is our top priority. While our policies protect both our customers and our business operations, we are always willing to work with you to find fair solutions for genuine concerns.
